Hapag-Lloyd has unveiled its new “Customer Dashboard”. The carrier’s customers can now access performance information based on their business with Hapag-Lloyd.
“Our customers now have a clear and consistent visualization of our performance. With the introduction of the Customer Dashboard, we can finally prove to our customers that we keep our promises and continue to deliver the best quality possible. Giving our customers this full visibility of our quality performance provides them with a direct added value and makes us unique in the container shipping industry,” said Jesper Kanstrup, Senior Director Customer Quality at Hapag-Lloyd.
“This virtual handshake with the customer is the basis for our mutual success. Delivering on our quality promises will be the foundation of a new partnership with our customers as part of our ongoing efforts to advance quality improvements in our industry,” said Juan Carlos Duk, Managing Director Global Commercial Development at Hapag-Lloyd.